Shipping and returns
Complimentary "Nova Poshta" ground shipping on all orders. Expedited shipping is available for an additional fee.
Shipping confirmations will be updated within 36-48 hours.
IMAGINE does not process or ship orders on Saturday, Sunday or Ukrainian bank holidays.
All orders ship with delivery confirmation and shipping #ID which can be used to track your package.
We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.
Standard shipping does NOT include insurance.
IMAGINE ships internationally. Please note that "FedEx" rates are automatically calculated and cannot be adjusted at this time. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country’s customs department.The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them, with tags still attached. Product sent in dust bags must be returned inside the bags, as this is considered part of the product.
We also strongly suggest you precisely note measurements and scale of all products before purchasing. In the event of manufacturing defect, please email us at email@example.com within 48 hours of receiving your product.
Please contact firstname.lastname@example.org if you would like to exchange or return a product. Please use packaging included in your original purchase to return item.
Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used.
Your refund will be processed within 5-10 business days from when your return is received.